Frequently Asked Questions (FAQs)

We are located at 24210 Westheimer Parkway,  Suite 200, Katy, TX 77494. See our contact us page to locate us on the map.

Our hours of operation are Mon-Sat: 10am to 7pm

We can be contacted on following phone numbers: 281-394-9120 & 281-574-3040.

You can also fax us at:  281-574-3040

We are located in Katy, Texas but we cover most of the neighboring cities and areas, which include, Katy

Houston, Stafford, Sugar land, Woodland, Bellire, Cinco Ranch, Energy Corridor, West Houston, Parker Cypress, Aliana, New Territory, Telsair, Riverstone, Richman, Rosenberg.

Remember, we accept mail-in repairs from all over the US.

No, not at all! You can just walk in straight to our store in the working hours, which is 10AM to 7PM.

We repair mostly cellphone, tablets and computers, gaming consoles, iPod and other common portable electronic devices.

Not sure if we can repair your damage device?  Give us a call and feel free to ask!

Yes, please contact us first to get a quote.

Repair times vary on the type of repair and our current work load.  Depending on the method you use to get your gadget to us, some devices can be repaired within as little as an hour, but some repairs may take up to a few days.

Yes! We repair all models of iPhones. Starting from the old iPhone 3G to latest model.

Yes, we receive and repair devices from all over the country on daily basis!

Please see our Mail-In repair page.

Just your damaged device and our mail in form attached or enclosed in the box. Make sure you pack it securely in a bubble wrap or packing peanuts to keep it safe from further damages during shipment.

We do install customer provided parts, but we will not be able to provide warranty with your parts.

Take out the battery immediately if you can’t take out the battery, then keep it off. Don’t try to turn it on. Just keep it turned off, not matter what!

Give us a call, we will guide you on this or simply walk in to our store for a free diagnostics.

Yes, we have trained technicians for computers. Please contact us first for more information on this.

Yes we do!

We do, Virus removal, Keyboard and drives replacements, LCD replacement and more. Call us to discuss your problem first before coming with your device.

New means the phone has never been used or activated. Refurbished means the components have been replaced or fixed before. Most of the refurbished phones look like a new one. You might get deceived!

At CellNTrade, we include the following with the purchase of a new or refurbished phone:

  • 6 Month warranty
  • 1 Home or car charger

We offer this exclusively for iPad repairs. The 12-month warranty covers when device malfunctions in a way the user could not avoid. For example, touch screen (digitizer) freezes or stops responding or devices starts doing strange things that are not network related, such as camera, Bluetooth stops responding.

Note, it does NOT cover:

The device being physically damaged or liquid damaged.

See our Warranty page for more details.

Repair times totally depends on the type of repair and current work load we have. Depending on the method you use to get your gadget to us, some devices can be repaired within as little as an hour, but some repairs take up to a few day.

Also, sometimes – but not often, we are out of a specific part to repair your gadget and the repair would have to wait for the specific part to get in which can take 2-10 business days. We will call you if it is going to take more days for the repair.

Yes, a minimum of $10 for shipment return is added to the total. Please contact us to discuss the price before mailing in your device.

Yes and no! Well, it totally depends on the phone that you have and what is wrong with it.  If it is older than a couple years it is more than likely that we will just be able to recycle it for you but the best thing would be to call or stop by our store to get more information!